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Comcast service, let’s try again

June 19th, 2008

I’ll give kudos to Comcast for monitoring the internet for customer complaints.  I got a call just a few minutes ago from Frank Eliason from Comcast wanting to chat with me about what just happened.  I appreciate Frank reaching out so quickly and offering an immediate apology for the text chat gone awry.  He said he was going to ask someone local to follow up with me right away and also said the chat would be analyzed for coaching.

Being someone that deals with emerging technologies and business every day, I’m happy with Comcast’s response so far.  The only time Comcast actually has a touch point with me is during customer service calls like the one today and Frank understood that and went out of his way to make sure I felt heard.

We’ll see what happens with my bill (the core issue) but at least my initial irritation and frustration has melted away.

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